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Delivery & Returns

Delivery Rates | Delivery Period | Customs Tax & Import Duties | Returns Policy

 

The promo of BUY 3 PAIRS OR MORE, FREE EXPRESS SHIPPING is not applicable to countries in South America.

Please note that the packages dispatched with express shipping might go through a stricter customs check resulting custom fees, import duties, taxes, and other charges that are applicable. Customers will be responsible for any fees, duties, taxes or any surcharges levied or charged by their country.

Order now to get your lenses in time before the Halloween!

 

Delivery Rates

We can ship to virtually any address in the world. 

SHIPPING METHOD RATE (USD)
Standard Shipping (7-21 working days) 3.90
2 pairs and more Free
   
DHL Parcel Direct (7-10 working days) *Valids for delivery to USA, UK and Australia only 8.90
   
Express Shipping (3-5 working days) *Not applicable to countries in South America 16.90
5 pairs and more Free

 

Express Shipping couriers cannot deliver to PO Box addresses.

Orders to South America are shipped via Standard Registered Mail only.

 

Delivery Period

Standard Shipping

DESTINATION DELIVERY TIME (working days)
United States, Canada, South America 7 - 21
UK & Europe 7 - 14
Australia & New Zealand 7 - 14
Asia Pacific 7 - 14
Middle East & Africa 7 - 21

 

DHL Direct Parcel
US, UK and Australia only : 7 - 10 working days

 

Express Shipping
Worldwide : 3 - 5 working days

 

Notice
Once we have dispatched the items, the packages are in our couriers' hands. Situations such as postal strikes, shipping and customs delays are all beyond our control. There's nothing much that we can do.

However, we will do everything we can and work with our couriers to get your lenses to you! 

 

Customs Tax & Import Duties

Customers are responsible for any customs tax or import duties. In addition to customs fees, the packages may also incur other charges, such as administration or brokerage fees. These are handling charges incurred and levied by Customs.

As customs policies vary widely from case to case for each country, please check with local authorities prior to placing your order to confirm taxes and duties.

Customers are required to pay for any charges imposed by your country's Customs officers.

 

Returns & Refunds Policy

Kindly note that we are only able to provide refunds in limited circumstances. Refunds or exchanges are not eligible due to change of mind.

If you received an incorrect or defective item, you're covered. Initiate a return request in the Orders page in your account page. Follow the instructions to proceed with the replacement or refund. The request must be made within 90 days upon the delivery date.

In all requests for replacement or exchanges, please do not open any of the vials.

If we sent the wrong lenses, we require clear photos showing the mistake. If your lenses are defective, please give us the "Lot No" which you can find on the vial labels. Keep the vials when requesting for a replacement.