FAQs

Shipping & Delivery

Do you ship to my country?

We ship to most countries worldwide! However, we do not ship to the following countries:
[List of Restricted Countries]

If you’re unsure, email us at care@geocolouredlenses.com for confirmation.

How long does shipping take?

Standard Shipping: 7-21 working days (free for all orders).

Express Shipping: 3-7 working days (USD 17, free for orders USD 89 and above)

Do I have to pay customs or import duties?

Yes, customers are responsible for customs taxes, import duties, or handling fees. Check with your local customs office for details before placing your order.

Products & Stock

Is my contact lens power the same as my glasses prescription?

No, your contact lens prescription may differ from your glasses. We recommend consulting your local optician for an accurate prescription.

Do you include a multipurpose solution with the lenses?

No, we do not include multipurpose solutions. You can purchase this separately from your local optician or pharmacy.

The lenses I want are out of stock. When will you restock?

Email us at care@geocolouredlenses.com to inquire about restocks. We may also be able to arrange a pre-order for you.

Do you have lenses for astigmatism?

No, we currently do not carry lenses designed for astigmatism.

Are colored contact lenses safe?

Yes! All our lenses are manufactured by GEO Medical, which meets strict safety standards and is approved by certified authorities, including the US FDA.

Returns & Exchanges

Can I return or exchange my lenses?

Yes! We offer free returns within 90 days of delivery:

Wrong or defective items: Email us at care@geocolouredlenses.com for a replacement.
Exchanges (different color/model/prescription): Lenses must be sealed and unopened. Customers cover return postage.

What if my package is lost or returned due to an incomplete address?

We’ll send a replacement, but you’ll need to pay a USD 9 shipping and processing fee for Standard Shipping.

Ordering & Payment

How can I place an order?

Simply browse our website, add items to your cart, and proceed to checkout. Payment options are securely processed for your convenience.

What payment methods do you accept?

We accept major credit cards and PayPal. For additional payment options, check our checkout page.

Can I cancel or modify my order?

If your order has not been shipped, email us at care@geocolouredlenses.com as soon as possible to request changes or cancellation.

General Inquiries

How do I know which lenses are right for me?

We recommend consulting with your local optician to ensure the correct prescription, fit, and suitability of lenses for your eyes.

Can I wear colored contact lenses daily?

Yes, but always follow the recommended wear time and care instructions to maintain eye health.

How do I care for my lenses?

Store lenses in a clean lens case filled with multipurpose solution. Clean and disinfect them regularly as per your optician’s advice.

Can I wear colored lenses without a prescription?

Yes, we offer both prescription and non-prescription lenses. Be sure to select the appropriate option when ordering.

If you have further questions, feel free to reach out to us at care@geocolouredlenses.com. We're happy to assist!