Refund policy

90-day returns

You may request a return within 90 days of delivery. Because contact lenses are personal-use medical devices, returned lenses must be sealed, unopened, unused and in their original saleable packaging unless the item is wrong, damaged or defective.

Wrong, damaged or defective items

If you receive the wrong item or believe an item is damaged or defective, contact care@geocolouredlenses.com promptly with your order number and clear photos of the item and packaging. Please do not discard the item until our team has reviewed the case and provided instructions.

How to request a return or exchange

1. Email care@geocolouredlenses.com with your order number and the item you wish to return or exchange.
2. Wait for return instructions before posting anything.
3. Pack the sealed items securely and use a tracked or registered postal service.

Return postage

Customers are responsible for return postage. Original shipping charges, express-shipping fees, customs charges and duties are not refundable except where required by law or where we confirm another remedy for a wrong, damaged or defective item.

Refunds and exchanges

We will inspect the returned items after they arrive. Approved refunds are issued to the original payment method. Processing time can vary by payment provider. Exchanges are subject to stock availability; any price difference may need to be paid or refunded.

Items that cannot be returned

For hygiene and safety reasons, we cannot accept lenses that have been opened, unsealed, worn or used unless the item is confirmed to be wrong, damaged or defective. We also cannot accept items returned without prior authorization or outside the 90-day window, except where consumer law requires otherwise.

This policy does not limit any rights you have under applicable consumer law.